Shipping and Delivery

We work to get the best products from across the Commonwealth to your doorstep as efficiently as possible.

Whenever we can, we prioritize national postal services to support local jobs and community infrastructure. When that isn’t possible, trusted secondary carriers step in—so your order keeps moving.

1. Selling Items

Sellers on Canzukon are responsible for packaging, dispatching, and delivering orders sold through the platform. If you use a third-party delivery or fulfilment service, you remain ultimately responsible for ensuring that your buyers receive their orders as described.

By selling on Canzukon, you agree to the following responsibilities:

A. Accurate Origin Information

Provide a truthful and up-to-date “dispatched from” address for your shop and each listing.

B. Clear Shipping Details

Clearly state:

Shipping costs
Handling (processing) times
Delivery regions

This information must be visible in your listings before purchase.

C. Timely Dispatch

Orders must be dispatched within the processing time you specify in your listing.

Unless otherwise stated or agreed upon with the buyer, items should be dispatched within 3 business days of purchase.

If you need to extend the processing time, you must obtain the buyer’s agreement before doing so.

D. Compliance With Shipping & Customs Regulations

You are responsible for complying with all applicable local and international shipping and customs regulations.

This includes ensuring the accuracy of:

Item descriptions
Declared values
Country of origin
Customs forms and declarations

Any inaccuracies or omissions remain the seller’s responsibility.

E. Correct Delivery Address

Orders must be shipped to the delivery address provided by the buyer at checkout, unless an alternative address is agreed upon through Canzukon’s messaging system.

F. Order Status & Dispatch Confirmation

You must mark an order as dispatched only after it has actually been shipped.

When you mark an order as dispatched:

The buyer is notified automatically
Tracking information should be added when available

G. Fair Shipping Charges

Sellers must charge a reasonable and appropriate amount for shipping, or clearly indicate when shipping is free.

Shipping costs should reflect actual carrier rates and handling—not be used to offset product pricing unfairly.

H. Tracking & Delivery Information

By entering tracking or delivery confirmation details, you grant Canzukon permission to:

Collect this information from delivery partners
Share relevant tracking updates with the buyer

This improves transparency and helps resolve issues efficiently.

Missing or Undelivered Orders

In the unlikely event that an order does not arrive, sellers may be required to provide valid proof of dispatch.

Valid proof of dispatch must show:

The item was shipped
The destination address matches the buyer’s checkout address

If a buyer reports that an order was not received, they may request assistance through Canzukon’s dispute resolution process.

Our Role as a Marketplace

Canzukon is committed to fair outcomes for both buyers and sellers.

While sellers are responsible for fulfilment, Canzukon may:

Review disputes impartially
Request documentation
Help facilitate reasonable resolutions

Our goal is not to penalize sellers, but to maintain trust across the marketplace.

In Plain Terms

Sell responsibly.
Ship honestly.
Communicate clearly.
And if something goes wrong, work toward a fair solution.

That’s how we keep trade ethical.

National Postal Services (Preferred)

Canada Post (Canada)

Canadian sellers may have the option to purchase Canada Post shipping labels through Canzukon, subject to eligibility requirements set by Canada Post.

Some services may require a Canada Post Solutions for Small Business account. Eligibility is determined solely by Canada Post and is not guaranteed.

By using Canada Post services, sellers agree to comply with:

Canada Post terms and conditions
Mailing restrictions and prohibited items
All applicable domestic and international shipping regulations

Label refunds:
Unused labels may be eligible for a refund within 15 days of creation, provided the label has not been used. Refund approval is determined by Canada Post.

Royal Mail (United Kingdom)

UK sellers may have the option to purchase Royal Mail shipping labels to fulfil orders placed through Canzukon.

By using Royal Mail services, sellers agree to comply with:

Royal Mail terms and conditions
Royal Mail Restricted and Prohibited Goods policies
UK government regulations, including those related to shipping dangerous goods

Royal Mail trademarks remain the property of Royal Mail Group Ltd and may not be reproduced without permission.

Label refunds:
Unused Royal Mail labels may be eligible for a refund within 14 days of creation, provided the label has not been used. Refund decisions are made by Royal Mail.

Australia Post (Australia)

Australian sellers may use Australia Post to fulfil domestic and international orders.

By using Australia Post services, sellers agree to comply with:

Australia Post terms and conditions
Dangerous and prohibited goods regulations
All applicable customs and export requirements

Refunds or claims for unused labels, lost items, or damaged shipments are handled in accordance with Australia Post policies.

New Zealand Post (New Zealand)

New Zealand sellers may use New Zealand Post for domestic and international shipping.

By using New Zealand Post services, sellers agree to comply with:

New Zealand Post terms and conditions
Prohibited and restricted goods policies
Applicable customs and export regulations

Refunds and claims are subject to New Zealand Post review and approval.

International & Secondary Carriers

When national postal services are unavailable, disrupted (including labour actions), or not suitable for a shipment, sellers may use trusted international carriers, including but not limited to:

DHL
UPS
FedEx
USPS (United States Postal Service)

By using third-party carriers, sellers agree to:

Comply with the carrier’s terms, service conditions, and restricted goods policies
Ensure accurate shipment details and customs declarations
Accept that delivery timelines and refund decisions are determined by the carrier