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CANZUKON

Shop the Commonwealth

Returns and Refunds: A Fair, Balanced Policy

Canzukon believes good marketplaces protect both buyers and sellers. Our refund policy is designed to be fair, transparent, and reasonable—without punishing businesses.

Refunds for Buyers

Buyers are eligible for a refund if:

  • An item never arrives

  • The item arrives damaged

  • The item is significantly not as described

If a problem arises, buyers should first contact the seller directly to resolve the issue. Most issues are resolved quickly and amicably at this stage.

If no resolution is reached, Canzukon may step in to review the case and help facilitate a fair outcome, including but not limited to a full refund.

 

Returns & Seller Policies

Because Canzukon hosts independent vendors, each seller sets their own return policy, which must be clearly stated on their shop page.

This allows sellers to:

  • Account for handmade, perishable, or custom items
  • Set reasonable timelines and conditions
  • Operate sustainably without unfair losses

Buyers are encouraged to review a seller’s return policy before purchasing.

Items Typically Not Eligible for Return

Unless damaged or misrepresented, refunds may not apply to:

  • Custom or personalized items

  • Perishable goods

  • Digital products

  • Items clearly marked as final sale

These limitations help protect small businesses while remaining transparent to buyers.

Payment Disputes & Chargebacks

If a chargeback is initiated through a payment provider, Stripe’s secure dispute process applies. Canzukon cooperates fully with Stripe to provide transaction records and communication history when needed.

We encourage buyers and sellers to resolve issues through Canzukon first, as chargebacks can delay resolution and impact sellers unfairly.